Refund Policy

WhisperApp ("the Software") is a digital download product. Since all features can be tested during the 7-day free trial before purchase, refunds are generally not provided after purchase.

1. The Software provides a 7-day free trial before purchase.
2. During the trial period, all Pro features are available.
3. Please thoroughly test the operating environment and features during the trial period before making a purchase decision.

Refunds may be considered only in the following cases:

1. A technical issue prevents the product from functioning properly, and our support is unable to resolve it
2. The product's actual functionality significantly differs from its description
3. A duplicate charge has occurred (double purchase of the same license)

Refund requests must be submitted within 14 days of the purchase date.

To request a refund, please contact support@ara-tech.jp with the following information:

1. Order number (Stripe payment ID)
2. Registered email address
3. Reason for the refund request
4. For technical issues: details of the problem (OS, GPU environment, error details, etc.)

1. If a refund is approved, it will be processed through Stripe to the original payment method.
2. Refund processing may take 5-10 business days after approval.
3. Upon completion of the refund, the issued License Key will be deactivated.

The following are not eligible for refunds:

1. Refund requests submitted more than 14 days after purchase
2. Update period renewal fees
3. Standard to Pro upgrade fees (except when Pro features are unusable due to technical issues)
4. Issues caused by the User's environment (insufficient hardware, unsupported OS, etc.) that could have been verified through the trial before purchase